30-Day Money-Back Guarantee
Thank you for choosing Vence Equipment as your trusted CNC machine manufacturer. We are dedicated to providing you with high-quality machines and/or parts. However, we understand that there may be situations where you need to return or exchange your purchase. This return policy outlines the guidelines and procedures for returning machines and/or parts to Vence Equipment. Please read this policy carefully before initiating a return.
We want you as our customer to be 100% satisfied. Vence Equipment guarantees you a 30-day return window to evaluate your purchase, which means you have 30 days after receiving your machine(s) and/or part(s) to request a return.
Eligibility for Returns
• Only machines and/or parts purchased directly from Vence Equipment are eligible for return. If you purchased our products through an authorized distributor or reseller, please contact them directly for their return policies and procedures.
• To be eligible for a return, the product must be in its original condition, unused, and with all original packaging, including any manuals, accessories, or promotional items that came with the product.
• To return any product you must email or call our customer service team prior to shipping for approval.
Returnable Items
Any CNC machines and/or parts returned or exchanged within 30 days of receiving should meet the following criteria:
• There are workmanship and manufacturing defects in the machines and/or parts.
• machine(s) and/or part(s) damage by the carrier or an error on our part.
• Received machine(s) and/or part(s) with incorrect style, size or color.
• Unused machines and/or parts that haven’t met your expectations within 30 days of receiving.
Non-Returnable Items
The following items are non-returnable:
• No refund will be granted for the machines and/or parts that have been damaged by the customer or tampered with in any way that jeopardizes Vence Equipment’s ability to re-market or resell the item.
• Consumable or disposable items, such as router bits & tools, knife blades, plasma cutting torch, laser lenses, nozzles, filters, and other similar items, unless there is a manufacturing defect or damage.
• Customized or personalized machines, unless there is a manufacturing defect.
• Mmachines and/or parts not purchased directly from Vence Equipment.
Return Process
• If you believe your product is eligible for a return, please contact us. You can reach our customer service team via email at service@venceequipment.com.
• Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
• To ensure a smooth return process, please clearly mark the RMA number on the outside of the package and include a copy of the original invoice or proof of purchase inside the package.
Get A Refund
• Once we receive the returned CNC machines and/or parts, our customer service team will inspect it to verify its eligibility for a refund.
• If the item is deemed eligible for a refund, we will process the refund within 24 hours of receiving the returned machines and/or parts.
• The refunds will be issued using the original payment method. After receiving your returns, the refunds will be transferred to your account if there is no any damage to the product.
• If you paid via Paypal, the refund will be credited within 2 hours. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
Return Shipping Liability
• In the event of receipt of an incorrect machine and/or part, damage by the carrier, defects in workmanship and manufacturing, or an error on our part. Vence Equipment is responsible for the return shipping costs, at no cost to the customer.
• The customer is responsible for arranging and covering the actual shipping costs associated with returning in cases where a customer purchased a wrong machine and/or part, it didn’t fit, or they no longer want the item.
Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact our customer service team.
• Business Mail: service@venceequipment.com
• Business Address: 28 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong.
Our dedicated customer service representatives will be happy to assist you and provide any necessary information or clarification regarding your returns and refunds.